FAQs

PLACING AN ORDER

When I upload an image what file format should I use?

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Answer

PSD, TIFF, JPEG, SVG and PNG file formats work best for printing. Please format your file to one of these or if you need to send alternative files (Adobe .ai, .psd, .eps, etc.) please contact us.

How can I tell what the resolution of my images are?

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Answer

Open your file in a photo editor on your computer and look in the file properties for the resolution or DPI value.

What DPI and PPI should I use when I upload my images to your site?

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Answer

Don't worry about PPI (pixels per inch) or DPI (dots per inch). The most important element is the actual size of your image in pixels (e.g. 5,000 pixels x 4,000 pixels). For additional information and techniques, click here. 

If your artwork is not digital, you will want to photograph your work at the largest pixel size possible and you will want to capture your images with the highest resolution camera that you have access to. 

If you photograph the work yourself we recommend hanging your artwork outside on a cloudy day or photographing it in a studio with lights on the left and right sides angled at 45 degrees on your work. If you are not sure how best to proceed, you may be able to find a professional photographer in your area to work with. 

In order to get an idea of the resolution and clarity of your final printed image, please review the resolution/sizing chart below and also located within the PlasticPrintPro Design Editor. After you have high resolution digital copies of your work you can upload them to the PlasticPrintPro Design Editor and place them in the sizing tool. 

There are many online tutorials explaining pixels, resolution, and the resizing of your images. Simply put, the larger the pixel size of your image the better for upscaling the size. If your original image is small, say 100 x 100 pixels, increasing the size to 1,000 x 1,000 will produce a blurry, pixelated, and unusable print. You need to start with the largest image possible.

Resolution and Distance Viewing Chart 


The image editor is not working?

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Answer

Please contact us for assistance regarding any problems with the editor or website.

I received a message stating that my file would not print.

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Answer

We require PSD, Tiff, JPEG, SVG and PNG file formats for printing. If you sent another file type, save your files to one of those required or contact us for assistance.

Can I place my order over the phone?

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Because of file transfers and editing, we prefer that all orders be placed online through our website. If you have any questions about placing an order, you can contact us.

PAYMENTS AND SHIPPING

Do you offer discounts for your services?

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Currently, PlasticPrintPro does not offer site-wide coupons or discount codes. If you would like to inquire about a volume discount please contact us.

Do you accept Paypal?

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Answer

Not at this time. However, we accept all major credit and debit cards.

Why isn’t my credit card being accepted?

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Answer

Unfortunately, when a credit card gets declined, we are not told why. If payment was declined, please check that all your credit card information is correct, and try submitting your order again. Check the card number, billing address, CVC number (i.e. the number on the back of the card; Dis, M/C, and Visa have three digit codes, AMEX has a four digit code on the front) for any errors. If your card is declined a second time, you may need to contact your bank for help.

Does PlasticPrintPro ship worldwide?

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Yes, we ship worldwide. If you have specific questions or instructions you can contact us.

How long does it take an order to ship?

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The average time for production to shipping is 5 days.

Where is my order?

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Once your order ships you will receive by email a tracking number so you can follow the shipment and its expected delivery date.

AFTER RECEIVING MY ORDER

My order arrived and it’s damaged.

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Answer

We try our best to make sure your order is securely packaged so that it arrives in perfect condition. Sometimes damage occurs in transit that is beyond our control. Whenever possible, inspect all packages for damage before accepting delivery. If your order arrives damaged, please keep all packaging and contents and then contact us.

The colors on my print don’t look like the colors on my device.

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Answer

Colors appear brighter and fuller on your device screen because your screen has what is known as a "backlight". Therefore, the color tends to appear slightly muted when we print compared to what you may see on your screen. Please contact us if you have any additional questions.

What is your return policy?

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Answer

We warranty our work against defects and poor workmanship for 14 days from delivery. Please check for damage upon delivery. If your order arrives damaged, please keep all packaging and contents and contact us with the details. Depending on our judgement we will refund the order or replace the work. We may remanufacture a new piece at no additional cost to you and if you return the damaged item we may pay for the return shipping, or refund your payment in full, at our discretion. In addition, colors of images on a device may not exactly match the colors of a print and this could be due to a variety of factors. We strive 

to maintain and calibrate our printers to the highest standards but cannot guarantee exact color matching between the work and your device. If you’re not satisfied with the color rendering, print resolution, or other details of your print please contact us so we may attempt to resolve the issue.

Can I leave my print outside?

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Answer

Yes! Our high-quality print materials provide protection so your artwork can be placed inside or outside. However, not all of our standoffs are designed for outdoor use. Please check our mounting instructions to see which standoffs are designed for outdoor use. Also, we do not recommend hanging the prints in direct sunlight or where they might be exposed to rain.

ABOUT PLASTIC PRINT PRO

Where is PlasticPrintPro located?

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Answer

We are located at 744 West Nyack Road, West Nyack, NY 10994.

How long has PlasticPrintPro been in business?

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PlasticPrintPro is a subsidiary of Plastic-Craft Products Corp. which has continually grown as a family-owned, small business since its incorporation in 1934. Our goal is to always produce the highest quality work with unparalleled customer service. Over 85 years of success is a testament to our efforts.